AMC TERMS
FOR YOUR PEACE OF MIND
FOR YOUR PEACE OF MIND
Last Updated: December 4, 2025
These Annual Maintenance Contract (AMC) Terms & Conditions explain the scope of maintenance services offered by SMAS Enterprises (“we”, “our”, “Service Provider”) for industrial compressors, its auxiliary equipment, process chillers or any other equipment offered by the entity. By accepting an AMC quotation or continuing to use our services, the Client (“you”, “your”) agrees to the following terms.
SMAS Enterprises is a Service Provider only and is not the Original Equipment Manufacturer (OEM) of the compressors unless explicitly stated in writing.
All design, manufacturing, and warranty obligations remain solely with the OEM.
These AMC Terms apply only to the maintenance services provided by SMAS Enterprises.
SMAS Enterprises does not assume OEM liabilities, warranty responsibilities, product recalls, or manufacturing defects.
The AMC provides preventive maintenance, corrective support, and operational guidance to help ensure safe and efficient functioning of your compressor equipment.
An AMC does not guarantee uninterrupted operation or override OEM warranty conditions.
3.1. Included Services
All AMC tiers include:
Preventive Maintenance (PM) visits
Inspection of critical components
Mechanical checks & minor adjustments
Basic performance evaluation
Fault diagnosis during breakdowns
Operator guidance during service visits
Service reports for each visit
The number of visits varies depending on the AMC tier selected (Lite, Standard, or Premium).
3.2. Corrective Support
Breakdown diagnosis
Recommendations for repair actions
Labor coverage (depending on AMC tier)
3.3. Exclusions
All AMC plans exclude:
Spare parts and consumables (filters, oil, belts, valves, sensors, relays, etc.).
Major repairs (motor rewinding, electrical panel work, etc.).
OEM-related defects (design or manufacturing issues).
Transportation charges for components required for repair (as these are covered by the OEM under the Standard Warranty, or billed separately outside the warranty period).
Damage caused by unauthorized repairs or improper operation.
Additional services outside scope will be quoted separately.
SMAS Enterprises offers three AMC service levels. The response times are now guaranteed commitments.
4.1. Lite AMC (Basic Support)
Designed for low-usage or backup compressors. Does not include the Standby Guarantee.
Response time: 48–72 hours (Outside Delhi-NCR) or 48 hours (Delhi-NCR).
Breakdown visits chargeable (Labor and parts extra).
4.2. Standard AMC (Balanced Support)
Suitable for regular industrial operations. Does not include the Standby Guarantee.
Response time: 24–48 hours (Outside Delhi-NCR) or 24 hours (Delhi-NCR).
Breakdown labor included (parts extra).
Includes Remote technical support.
4.3. Premium AMC (Priority Support)
Designed for mission-critical applications. Includes the 24-Hour Standby Guarantee.
Response time: 8–24 hours (Outside Delhi-NCR) or 8 hours (Delhi-NCR).
Unlimited breakdown labor (parts extra).
Priority access to technicians and Annual performance & efficiency audit.
To ensure smooth service execution, the Client agrees to:
Provide safe and unrestricted access to machinery.
Maintain recommended environmental conditions.
Use OEM-approved parts and consumables.
Ensure operators follow Instructions provided by the OEM.
Immediately report abnormal sound, vibration, leakage, or operational issues.
SMAS Enterprises will:
Deploy trained technicians.
Maintain service logs and visit documentation.
Adhere to the specific response time commitments outlined in Section 12.
Carry out services with reasonable skill and industry best practices.
Response times stated in AMC tiers apply under the following conditions:
The site is accessible during normal working hours (9 AM – 6 PM).
No force majeure events (listed below).
Client personnel and utilities are available.
Equipment is installed under safe and workable conditions.
Note: Committed response times are subject to unforeseen transportation limitations (e.g., road closures, severe weather). SMAS Enterprises will communicate any expected delay promptly.
To the fullest extent permitted by law:
8.1. Service Provider Limitations
SMAS Enterprises is not liable for:
Loss of production, revenue, or business.
Consequential or incidental damages.
OEM product defects or warranty failures.
Use of non-approved spares or third-party repairs.
8.2. Indemnification
The Client agrees to indemnify SMAS Enterprises against claims arising from:
Unsafe working environments.
Non-compliance with recommendations.
Services may be delayed or paused due to events beyond reasonable control, including: Natural disasters, strikes, government restrictions, or travel restrictions. Service will resume once conditions normalize.
100% advance payment is required to activate the AMC.
AMC fees are non-refundable.
Parts, out-of-scope services, and services where the Standby Guarantee is not applicable are billed separately.
SMAS Enterprises reserves the right to suspend or terminate AMC services if: Payments are delayed, site access is denied, safety conditions are inadequate, or non-authorized third-party repairs are carried out.
12.1. Complaint Registration and Initial Diagnosis
Complaint registration confirmation is guaranteed within ONE (1) BUSINESS HOUR.
Initial diagnosis shall be performed within FOUR (4) HOURS of the technician's arrival.
12.2. Standby Equipment Provision
STANDBY GUARANTEE (Premium AMC Tier ONLY): Standby equipment is CONFIRMED AND GUARANTEED if a confirmed manufacturing defect is expected to result in a repair duration of 24 HOURS OR MORE.
Discretionary Provision (Lite & Standard AMC Tiers): For all other tiers, the provision of standby equipment shall be at the SOLE DISCRETION of the S.M.A.S.Enterprises.
These AMC Terms & Conditions may be updated periodically to reflect changes in service standards, safety requirements, or legal obligations. Updated terms will be published on our website.